Privacy Policy
ZOSPIN ("we," "our," or "us") values your privacy and is committed to protecting the personal information you provide while using the ZOSPIN User application ("App"). This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.
By using the App, you agree to the practices described in this Privacy Policy.
Information We Collect
When you use the application, we may collect information including:
- Full name
- Mobile number
- Email address (if provided)
- Delivery and pickup addresses
- Profile information
- Order details
- Payment information required for processing transactions (payment credentials are processed by authorized payment providers)
- Customer support communications
- Device information such as device model, operating system version, app version, IP address, and diagnostic information
Location Information
With your permission, the application may access your device location to:
- Identify pickup and delivery addresses.
- Improve delivery accuracy.
- Provide location-based services where available.
You can disable location permission from your device settings, although some features may not function correctly.
Camera and Storage Access
If enabled by you, the application may access:
- Camera for uploading profile images or service-related images.
- Photos or storage for selecting images you choose to upload.
The application does not access your photos or files without your permission.
How We Use Your Information
We use your information to:
- Create and manage your account.
- Process laundry service requests.
- Schedule pickups and deliveries.
- Communicate order updates.
- Provide customer support.
- Process payments.
- Improve application performance.
- Prevent fraud and unauthorized activities.
- Comply with legal obligations.
Sharing of Information
We may share limited information with:
- Verified laundry service providers.
- Delivery partners.
- Payment service providers.
- Technology service providers supporting our platform.
- Government authorities where legally required.
We do not sell your personal information.
Data Security
We implement reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
Data Retention
Your information is retained only for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce agreements.
Your Rights
Depending on applicable laws, you may request to:
- Access your personal information.
- Correct inaccurate information.
- Delete your account.
- Withdraw permissions where applicable.
- Contact us regarding privacy concerns.
Children's Privacy
The application is not intended for individuals under the age required by applicable law. We do not knowingly collect personal information from children.
Changes to this Privacy Policy
We may update this Privacy Policy periodically. Updated versions will be published within the application and on our official website.